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KEYGEM Clicks Blog
Current Situation at KEYGEM — An Honest Update
Current Situation at KEYGEM — An Honest Update As some of you have already noticed, we have been facing significant challenges over the past year. We want to take a...
Current Situation at KEYGEM — An Honest Update
Current Situation at KEYGEM — An Honest Update
KEYGEM® Help & FAQ
These are some of the most asked questions.
If you need further assistance feeld free to contact us via E-Mail or get Help on our Discord Server.
When will my order be shipped?
Every order will be shipped on the next business day! Delays can occur if we have special events like Black Friday!
Can I add something to my order?
Yes. Please write us a message and we will add it to your order and send you an invoice. This is only possible if your order is not shipped.
Is it possible to pick up my order?
Yes. Please write us a message and we can arrange a timeslot and refund the shipping costs. Pick up is only possible in Aachen, Germany.
Can I order Group-Buy / Pre-Order and In-Stock Items in the same Order?
No. This is not possible due to the shipping times of Group-Buy / Pre-Order Products.
What is the Status of the Group-Buy / Pre-Order I joined?
You can view the current status of all Group-Buy / Pre-Order in our Project Update List.